Refund / Cancellation Policy

 

Cancellation 7+ days from event

In order for us to replace a stall with a similar product, cancellations may be made by stallholders up until 5pm, 7 days prior to the markets. Stallholders who cancel their booking before 5pm 7 days prior to a booked event, may choose to transfer their booking and pre-paid fee to the next market event, or may request a refund, less a $10 admin fee by contacting info@pawsatthepark.com.au.


Cancellation less than 7 days from event

Stallholders who cancel their booking after 5pm, 7 days prior to their booked event will forfeit their pre-paid fee. Exemptions may be possible in an emergency, however this will be at the discretion of the organisers. No Shows on the day of event will forfeit their pre-paid fee and will not have their bookings transferred or fees refunded.


Cancellation by organisers

 

 

 

 

TERMS AND CONDITIONS OF STALLHOLDERS

The markets will not be cancelled due to bad/wet weather, and will only be cancelled in the event of an extreme weather event. Because of our non-refundable costs we simply cannot refund fees. If the weather may not be ideal on market day please make the necessary adjustments to your stall to cater for this so as not to be a health and safety issue.

We will make a call the morning of the event, not before. If a market is cancelled by Paws at the Park on the day stallholders who have already paid, will receive a credit for the following event.


Stall details

All stall sites are 3x3m and unpowered unless a double or powered stall has been booked. After 7 days our from the event we're unable to take requests for extra space or sharing stalls with other businesses that we don't already know about.

You will need to bring your own 3x3 marquee, tables, weights etc.

Vehicles

Please note if you have requested a vehicle on-site it must be behind your stall - not next to it unless already discussed.

Public Liability

We suggest obtaining your own public liability, we use AUZI insurance - they are fantastic to deal with. We do not take responsibility if an accident occurs within your stall - so its best to be covered.

Approved Products

We select stallholders to ensure variety and the least competition possible. Please ensure you only have products for sale that have been approved through your application. We unfortunately must turn away a large number of applicants, and it is not fair to then have similar products to theirs sold without our knowledge.

Stall Placement

Placement of stallholders will be at the discretion of the organisers. Site fees do not guarantee stallholders a binding hold on a particular site within the market, and stallholders must follow the direction of the organisers where required. 

Friendly vibes

Paws at the Park prides itself on being a friendly and welcoming market - no negativity regarding other stallholders (including their products/services) will be tolerated. Please do not attempt to move attendees from other stalls to your own.

Powered sites

If using power you must bring your own tested and tagged 240V leads and power boards. Please ensure your leads are 10-20m long. Unfortunately no spare leads will be available.